bauer warranty

Bauer Hockey stands behind its products with a range of warranties that cover manufacturing defects across various equipment. Warranty coverage durations and specifics vary by product type, but Bauer's commitment to quality ensures customer satisfaction. Here’s a detailed look at their warranty policies and processes for initiating claims.

In this article, we’ll cover:

Scope of Bauer Warranty Coverage

Duration of Coverage

Bauer offers a 30-day limited warranty on composite hockey sticks, allowing a one-time replacement if there’s a manufacturing defect. Other equipment, like skates and protective gear, typically have warranties lasting 90 days to one year depending on the product (e.g., skates may have up to a 90-day warranty)​

Specific Terms and Conditions

  • Proof of purchase is required.
  • Claims must be initiated within the warranty period.
  • Coverage applies to manufacturing defects but excludes normal wear, misuse, and modifications.

Products Covered

  • Composite Sticks: 30 days
  • Skates: Up to 90 days
  • Protective Gear (helmets, pads): Typically up to one year for defects only.
CategoryBauer Warranty
Skates (Player/Goal) 90 days
Roller hockey skates 90 days
Street hockey protective 30 days
Holders/Chassis 1 year
Runners 90 days
Cowlings 1 year
Helmets 1 year
Wires - purchased alone 90 days
Clear Visors 90 days
Player Protective 90 days
Goal Protective 90 days
Goalie masks 1 year
Goalie cages 90 days
Goal pads regular 90 days
Hyperlite/Ultrasonic pads/Mach pads 120 days
Bags 90 days
Apparel 30 days
Training 90 days
PROSHARP BAUER ADVANTEDGE One (1) year from date of receiving the machine, or 12,000 cycles, whichever comes first

How to Initiate a Warranty Claim

Contacting Customer Service

To initiate a warranty claim, contact Bauer’s customer service. They can be reached by phone at 1-888-509-6875 (U.S.) or via email at warranty.us@bauer.com. European customers should use warranty.europe@bauer.com. Be prepared with all required documentation for faster processing​:

  • Original receipt with purchase details.
  • Photos of the damaged product, including serial number and defect area.
  • Completed warranty claim form if using Bauer’s online system.

Handling of Warranty Repairs or Replacements

Repair or Replacement Process

Bauer assesses each claim to determine if repair or replacement is appropriate. If your item meets warranty conditions, Bauer generally provides a similar product replacement if your specific item is unavailable. This process is subject to available inventory and model compatibility​.

Associated Costs or Fees

While Bauer covers the product replacement, customers may be responsible for shipping costs. Additional repairs outside warranty coverage might incur extra charges.

Exclusions and Limitations

  • Normal Wear and Tear: Regular use is not covered.
  • Misuse or Improper Use: Damage from misuse, modification, or use on non-ice surfaces voids the warranty.
  • Alterations: Any customization not performed by Bauer may void coverage.

Tips for Maximizing the Lifespan of Bauer Products

To prolong the life of Bauer equipment, ensure proper care. Dry gear thoroughly after each use to prevent materials from breaking down prematurely, and use protective guards on skate blades to avoid dulling. Proper maintenance can help reduce the need for warranty claims and extend your equipment’s performance on the ice.

Frequently Asked Questions

What’s the difference between the Bauer hockey stick and skate warranty?

Bauer hockey sticks have a 30-day warranty, while skates and other gear usually have longer coverage of up to 90 days to one year.

Can I initiate a warranty claim for second-hand equipment?

No, Bauer’s warranty applies only to purchases made directly from authorized dealers with valid proof of purchase.

How long does it take for Bauer to process a warranty claim?

Processing time may vary based on claim volume, but expect approximately 2-4 weeks for full resolution.

What should I do if my claim is denied?

Contact Bauer customer support to understand the denial reasons and explore potential appeal options if applicable.