GoalieMonkey.com Website Contact Information
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Warehouse Mailing Address: |
Online Customer Service Hours: |
GoalieMonkey.com® (web sales only)
1550 Magnolia Ave., Ste. 101
Corona, CA 92879
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Monday - Friday: 6:30a.m. - 6:00p.m. Pacific
Saturday: 6:30a.m. - 3:00p.m. Pacific
Sunday: CLOSED |
Due to the high volume of e-mails received daily, please expect a delayed response.
All urgent matters, such as Order Changes and Order Cancellations should be done via telephone, NOT e-mail.
GoalieMonkey
Best Price Guarantee
At GoalieMonkey.com we have the largest
selection of goalie equipment equipment
and best pricing in the industry. If for some reason you've found an advertised
price from one of our specified competitors, that is lower
than any identical product currently in stock that we sell on GoalieMonkey.com (even if it is only a
$.01 lower) - we'll beat their advertised price by 5%! This policy does not extend to
orders with coupons or products that are covered by a manufacturer's Minimum
Advertised Price policy. Requests for Price Matching must be made at the time an
order is placed using the method described below; requests for Price Matches
over the phone will not be honored. Requests for Price Matching must be made for
the identical product (this includes, but is not limited to: size, width, color,
pattern, etc.).To apply for a price
adjustment, please follow these three easy steps:1) Add the products that
you would like to price match to your shopping cart
2) Enclose the competitor's product page address (URL) and the price in the
comments box of your order (see example below)
3) Fill out the order form and submit your order!
 We will verify the price and modify your order if
all conditions are satisfied. If the price match is denied, we will contact you for further instruction.
Choosing A Shipping Method:
Delivery times are calculated in business days. Weekends, holidays and the day of shipment does NOT count towards the delivery time. (i.e. if we ship on Friday a 2nd day air package, the arrival date will be the following Tuesday.)
Billing Discrepancies:
Please be advised that Orders with Different Bill to and Ship to Addresses, Card Holder Name Different than Name on Order, or other issues may be subject to delays due to our strict verification process. You may receive a call to confirm information before order is shipped.
| Standard Shipping Methods |
Delivery Time |
First 8 lbs. |
Each Additional lbs. |
| Ground |
5-7 Business Days |
$8.99 |
$1.00 |
| Express Shipping Methods |
Delivery Time |
|
| 3 Day Select |
3
Business Days |
Real-Time Shipping Quote |
| 2nd Day Air |
2 Business Days |
Real-Time Shipping Quote |
| Next Day Air |
1 Business Day |
Real-Time Shipping Quote |
Next
Day Air
(Saturday Delivery) |
1 Business Day |
Real-Time Shipping Quote |
| Please Note: Orders shipping to Alaska, Hawaii and US Territories will incur an additional $5 shipping charge |
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UPS does NOT guarantee Residential Next Day Deliveries. No refunds are provided for next day charges to residential addresses. In some cases these rates are estimates and shipping cost may need to be adjusted. We will notify you prior to shipment.
The GoalieMonkey.com® Warehouse is located in Southern California, so choose your shipping times accordingly GROUND SHIPPING ORDERS MAY TAKE UP TO 48 HOURS TO PROCESS. If you absolutely need it by a certain day then choose one of the air services.
The above charges are per shipping box. For larger orders we will e-mail you a shipping quote.
Air Orders:
All AIR orders placed prior to 11:00 a.m. PST will usually ship that same day (assuming all items are in-stock). Any order placed after 11:00 a.m. on Friday will be shipped the following non-holiday Monday.
Pickups:
Orders leaving GoalieMonkey.com® are picked up Mondays through Fridays only. Overnight orders that ship on Friday will be delivered the following Monday, unless you choose the Saturday delivery option.
Shipping To P.O. Boxes:
UPS will not ship to PO Boxes, please use a physical street address. Orders that are refused will be charged the original shipping plus return shipping to us and a 5% re-stocking fee. Orders shipped via UPS are subject
to the 'Terms and Conditions of Service' as detailed on UPS.com.
Address Changes:
Please verify the accuracy of your shipping address before submitting your order; a fee of $14 per package will be assessed for each address change once the order has left our Warehouse.
Shipping To Canada:
For Information on shipping to Canada, pleas Click Here.
We want you to feel completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, you may return the item within 150 days from the original date or purchase. Items that are returned within 14 days of receipt will not incur a restocking. Items that are being returned must be in new and unused condition. Additionally all original boxes, bags, packaging and literature must be the new condition and included with the return. Please make sure the items you wish to return meet these criteria prior to proceeding. If you purchase multiple sizes of the same product (i.e. skates), you will be responsible for a 10% restocking fee even if it is returned within 14 days of receipt. Some restrictions may apply.
Items not eligible for Returns or Exchanges:
- Sharpened Skates - Do not sharpen skates until you are certain it is the
correct size & width
- Jocks and Undergarments - Due to the personal nature of the product and hygiene
- Special Orders, Custom Orders, Team Orders or other Special Accommodations
- Pro-Stock Items that are sold as Used
- Customized Products
- Clearance Items
- Blemished Items
- Mystery Products
Return Information About Specific Items:
Sharpened Skates are NOT Exchangeable or Returnable. Do not sharpen skates until you are sure that they fit correctly. Custom Orders, Special Orders, Team Orders, or Other Special Accommodations are NOT returnable or exchangeable for any reason. Jocks/Undergarments are Non-Returnable/Non-Exchangeable for ANY reason.
How To Return An Item:
Step 1:
Please call 1 888 945 4295 to obtain a Return Authorization (RA) Number. We will NOT accept any returns without an Return Authorization Number. All Packages without an Authorized Return Number will be refused!
Step 2: Fill out a Return & Exchange Form, please Click Here to print out the form. The form is in PDF format. If you don't have Adobe Reader installed, Click here to download Adobe Reader for free.
Step 3:
Return the item with its original packaging to:
GoalieMonkey.com Returns Dept.
1550 Magnolia Ave #101
Corona, CA 92879
Step 4:
Please write the RA Number clearly on the outside of the box, following the instructions below:
Please do not attach or tape any Shipping Label Directly on a Skate Box or Shoe Box. Doing so will result in the exchange being denied. Please do not use a Shoe Box as your shipping box. Doing so will result in the exchange being denied. At GoalieMonkey.com® we do not sell used merchandise and we would not want to give other customers the impression that we do by the sight of used packaging.
We Will Not Accept Returns With Shipping Labels Attached Directly To Product Packaging:
Exchanges:
GoalieMonkey.com® will gladly accept exchanges on all non-clearance products within
150 days of purchase. Please contact us for return/exchange information. Customer must pay for shipping both directions. We will not accept exchanges on custom goalie equipment or clearance items.
Refunds:
We will waive the restocking fee if an eligible product is
returned to GoalieMonkey within 14 days of delivery; after this all other
returns will be subject to a 5% restocking fee. Please view our Return Policy
for a list of what is considered ineligible for Return. The customer is
responsible for the actual price of shipping even if the shipping was free or
discounted. In some cases the actual price of shipping may exceed the amount
originally charged for shipping. Refunds are limited to the cost of merchandise
only, we do not issue refunds for the price of shipping in any case.
Example: If a customer placed an
order for $549.99 that includes free ground shipping and chooses to return the entire
order after 14 days, the
customer would be responsible for a restocking fee of 5% ($27.50) and the
cost of ground shipping ($17.99), resulting in a refund of $504.50.
If the customer returned the equipment within 14 days of receipt, only a
shipping charge of $11.99 would be deducted from the refund.
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Returns on
Order With Free Shipping |
|
Returned |
Within 14 Days |
After 14 Days |
Returned Product |
$549.99 |
$549.99 |
Restocking Fee |
Waived |
-$27.50 |
Free Shipping |
-$17.99 |
-$17.99 |
Total Refund |
$532.00 |
$504.50 |
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Returns on
Order With Paid Shipping |
|
Returned |
Within 14 Days |
After 14 Days |
Returned Product |
$549.99 |
$549.99 |
Restocking Fee |
Waived |
-$27.50 |
Total Refund |
$549.99 |
$522.49 |
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We will process your refund within 7 days of
receipt. Please allow up to 2 billing cycles for the credit to appear on your
credit statement. Exchanges for other product or requests for store credit will
not be assessed a restocking fee.
Express Exchange:
Express service is available for a $5 service charge. If upon receipt of products the customer desires a new item sent out immediately then the express service is for you. We can charge your credit card for the new item plus shipping (there is no Free Shipping on exchanges); then, when the original item is received, we will refund you the full price of the original item.
Clearance / Closeout Items:
ALL SALES ARE FINAL. Clearance items can NOT be returned or exchanged. All clearance or closeout items have limited quantities and are sold on a first-come, first-serve basis. Clearance Leg Pads may be exchanged within 30 days of purchase for an item of the same type.
Custom Items:
Custom Items are not eligible for Returns or Refunds.
All products sold by GoalieMonkey.com® are brand new, first quality (unless otherwise noted) with full factory warranties. Please check all items upon receipt, if there is a problem with your order please contact customer service as soon as possible. NO returns will be accepted of used items! All tags must be attached and original packaging must be included with returned items.
We will process your refund within 7 days of receipt. Please allow up to 2 billing cycles for the credit to appear on your credit statement.
Accepted Forms of Payment
We accept: Visa, Master Card, American Express, Discover credit cards, PayPal, and United States Postal Service Money Orders.
PLEASE NOTE: We do NOT currently accept gift cards
The customer is responsible for all customs, duties, and taxes of home country on all international orders. When delivered, the delivery person may require an additional payment or you may be billed. This is amount due is the duties and/or customs brokerage fee...this is NOT a shipping charge. Please check your local rules and regulations prior to ordering for the amount of these charges.
Due to Manufacturers Restrictions a limited number of Products may not be available for International Shipping.
INTERNATIONAL: Orders can be placed via online, phone, e-mail or fax.
PHONE: 951 271 4159
FAX: 951 271 4153 (please include item description, size, color, shipping address, billing address, Credit Card information & contact phone #)
EMAIL: Click here to email regarding International Orders
GoalieMonkey.com® Online Store ships anywhere in the world.
The shipping charges quoted on the web site are estimates only. We will e-mail you the actual charge after we receive your order.
GoalieMonkey.com® is dedicated to giving our International customers the very best shipping rates possible. These rates are guidelines used by GoalieMonkey.com® customer service and can vary for remote locations. Please note that as the number of items ordered and number boxed items increase, so does the shipping rates. To ensure your shipping rate, please place your order and immediately call 951-271-4159 and speak with one of our customer service agents.
Money Orders
GoalieMonkey.com® accepts United States Postal Service Money Orders only. To place an order for payment by USPS Money Order, please call customer service to place your order first. Please include your order number or a copy of your invoice with your payment and send it to:
MonkeySports.com
ATTN: Accounting (Goalie Order #_______)
1550 Magnolia Ave. #101, Corona, CA 92879
Please fill in your order number so we may process your order quickly.
Pricing Policy
Price Protection: Due to the unpredictable nature of the sporting goods market, we cannot offer price protection credits on merchandise previously purchased on our site. Prices are subject to change at any time without notice based on a combination of factors that are generally out of our control. They are usually dictated by market and availability conditions and/or by the manufacturers themselves and are often as likely to increase as they are to decrease. Once you have completed your purchase, the price you pay remains unchanged regardless of whether the price on our site has since increased or decreased. Please rest assured that we are offering you, our valued customers, the best possible price we can based on our real-time cost for the merchandise at that time.
Pricing Error: Despite our best efforts to advertise prices appropriately, some items may be advertised incorrectly due to a typographical error. We reserve the right to refuse or cancel an order for an item that was priced incorrectly, whether it has been confirmed, charged, and even shipped. If an order is refused after it was shipped due to a pricing error, we may issue a charge to reconcile the price difference. The pricing posted on our website may not always be identical to those found on some price comparison shopping websites. Prices listed on most price comparison websites may take up to 24 hours to update and match our site.
Custom Orders
GoalieMonkey.com® takes custom goalie orders under the following circumstances:
-
Custom equipment can not be returned for ANY reason
- Customer will pay for all incurred shipping charges
- All custom orders must be paid in-full before the order is placed
- Before the order is placed, a "custom number" must be issued from Goalie Monkey
- For any custom goal equipment orders or questions, please call 888 945 4295
Disclaimer
Every effort has been made to provide our customers with the most accurate information possible. However, this
site is provided by GoalieMonkey.com® on an "as is" basis. Errors are subject to correction. Pricing and availability are subject to change without notice.
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