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MonkeySports Superstore | Santa Ana, CA
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Ordering
 1. What is the best way to contact GoalieMonkey regarding my order?
 2. How long does it take to process my order?
 3. What forms of payment does GoalieMonkey accept?
 4. Can I pay using a Money Order?
 5. Can I pay by Gift Card from major credit cards (Visa, Master Card, American Express, Discover, etc.)?
 6. How/Where/When do I check my order status?
 7. I’m interested in placing an order, but don’t wish to place it online… What should I do?
 8. My Credit/Debit Card was declined, but I know I have enough funds available…Why is this happening?
 9. How can I place a pre-order?
 
Shipping
 1. How do I track my order?
 2. How many different shipping methods does GoalieMonkey offer?
 3. What is oversized shipping?
 4. Why might there be a delay if the billing & shipping address are different addresses?
 
International
 1. What phone number should I call?
 2. How do I setup a wire transfer?
 3. What is my Shipping cost for International Delivery?
 4. I’m a first-time international customer. Will I need to place a wire transfer?
 5. What do I need to know before I place my order?
 6. I’m visiting the US & will be staying in a hotel…can I have my order delivered to my Hotel?
 
Returns
 1. What is returnable and not returnable?
 2. How do I return/exchange a product?
 3. Is there a restocking fee?
 4. Can I return a custom product?
 
E-Gift Certificates & Discounts
 1. How do I get my E-Gift Certificate Code?
 
Website vs. Retail Store
 1. Can I return the product that I bought online at the store?
 2. Are prices on GoalieMonkey.com the same as they are at the store?
 3. Where is your store located? What are your hours?
 
Custom Orders
 1. How do I place a Custom Order?
 2. Can I Return/Exchange a Custom Order?
 
General
 1. Why are the pads watermarked with the Goaliemonkey.com logo?
 2. What is the best way to order?
 3. What is my skate size based on my UK/EURO shoe size?
 4. I see several products with the letters SMU/THG in their description. What does this mean?
 5. What is the difference between D & EE in skate sizing?
 6. What kind of skate will work best for me?




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