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Ordering
 1. What is the best way to contact GoalieMonkey regarding my order?
 2. How long does it take to process my order?
 3. What forms of payment does GoalieMonkey accept?
 4. Can I pay using a Money Order?
 5. Can I pay by Gift Card from major credit cards (Visa, Master Card, American Express, Discover, etc.)?
 6. How/Where/When do I check my order status?
 7. I’m interested in placing an order, but don’t wish to place it online… What should I do?
 8. My Credit/Debit Card was declined, but I know I have enough funds available…Why is this happening?
 9. How can I place a pre-order?
Shipping
 1. How do I track my order?
 2. How do I get free shipping?
 3. How many different shipping methods does GoalieMonkey offer?
 4. What is oversized shipping?
 5. Why might there be a delay if the billing & shipping address are different addresses?
 6. My order was over $149, why is there a $4.99 charge for Ground shipping?
International
 1. What phone number should I call?
 2. How do I setup a wire transfer?
 3. What is my Shipping cost for International Delivery?
 4. I’m a first-time international customer. Will I need to place a wire transfer? What do I need to know before I place my order?
 5. I’m visiting the US & will be staying in a hotel…can I have my order delivered to my Hotel?
Returns
 1. What is returnable and not returnable?
 2. How do I return/exchange a product?
 3. Is there a restocking fee?
 4. Can I return a custom product?
E-Gift Certificates & Discounts
 1. How do I get my E-Gift Certificate Code?
Website vs Retail Store
 1. Can I return the product that I bought online at the store?
 2. Are prices on GoalieMonkey.com the same as they are at the store?
 3. Where is your store located? What are your hours?
 4. I’m in Europe; can I have my order shipped from your store in Sweden?
General
 1. What is the best way to order?
 2. What is my skate size based on my UK/EURO shoe size?
 3. I see several products with the letters SMU/THG in their description. What does this mean?
 4. What is the difference between D & EE in skate sizing?
 5. What kind of skate will work best for me?


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Goalie Monkey, The Best Selection of Hockey Goalie Equipment from top manufacturers like: CCM, RBK, Vaughn , Sherwood, Itech, Nike/Bauer, Brians, Koho, Louisville TPS, Eagle, Sportsmask, Hackva, Montreal and many more. Goalie Equipment you need, Including Men’s, Women’s and Youth Goalie Skates, Goalie Bags, Goalie Sticks, Goalie Leg Pads, Gloves and Blockers, Goalie Pants, Goalie Masks, and various Accessories for your Goalie Gear at the best prices. Custom Colors and Quick Delivery from your Goalie Specialists. Don’t forget to check our Clearance Section to save up to 80% on select Goalie equipment!